Return & Refund Policy
Last Updated: March 2026
1. Official Purchase Requirement
This Return & Refund Policy applies only to products purchased directly from PackmanLabs.com, the official Packman brand website. We are not responsible for products purchased from unauthorized sellers, third-party marketplaces, or imitation websites.
2. All Sales Policy
Due to the nature of our products, all sales are considered final. For health, safety, and regulatory reasons, we do not accept returns of opened or used products.
3. Damaged or Defective Products
If your order arrives damaged or defective, you must contact us within 48 hours of delivery.
To process your claim, please provide:
- Order number
- Clear photos of the product
- Photo of packaging and shipping label
- Description of the issue
Once reviewed and approved, we may offer a replacement or refund at our discretion.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for lost packages due to incorrect addresses.
5. Refund Processing Time
If a refund is approved, it will be processed within 5–10 business days. Processing times may vary depending on your payment provider.
6. Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been fulfilled, it cannot be canceled.
7. Age Restriction
All products are intended for individuals 21 years of age or older. Orders placed by individuals under 21 are not eligible for refunds.
8. Verification Requirement
Customers are encouraged to verify product authenticity immediately upon receipt. Claims related to counterfeit products purchased outside the official website will not be honored.
9. Contact Information
For return or refund inquiries, please contact:
Packman Labs
416 Hayes St
San Francisco, CA 94102
Phone: 661-213-8331
Email: [email protected]